Legal

Privacy Policy

Last updated: September 30, 2026

• 1. Who we are
• 2. This website
• 3. Information in our services
• 4. Your callers' information
• 5. How we use information
• 6. How we share information
• 7. Automation and AI
• 8. Retention
• 9. Security
• 10. Your choices and rights
• 11. Where information is processed
• 12. Children
• 13. Changes
• 14. Contact

1. Who we are

This policy describes how Lean Line LLC ("LeanLine", "we", "us") handles personal information on goleanline.com and in the services we provide to roofing contractors: answering calls, organizing customer details, preparing roof proposals for the contractor's review, and following up on the contractor's behalf. Our services are for businesses, not consumers.

2. This website

What we collect

• Emails you send us. The site's buttons open your email app addressed to info@goleanline.com. We receive your email address, the subject and message you choose to write, and anything you attach.
• Visit statistics. To learn which pages and buttons people use, the site sends us a small event when you view a page, scroll to certain points, or click a main button. Each event records the page, the time, the type of device, browser and operating system, your screen width, your language, your approximate country (taken from your IP address), the website that referred you and any campaign tags in the link you followed. We do not store your IP address with these events. To count unique visitors without cookies, we compute a one-way code from your IP address and browser details that changes every day and cannot be reversed or linked across days. This data is stored in our own database on Cloudflare, is used in aggregate to improve the site and our marketing, and is not sold or shared with advertising networks.
• Hosting logs. Our hosting provider, Cloudflare, processes technical data such as your IP address, browser type, requested page and time, to deliver the site, keep it secure and prevent abuse. See Cloudflare's privacy policy.

What we do not do

• We do not set cookies or store identifiers on your device that persist between visits.
• We do not use third-party analytics, advertising pixels, retargeting or social-media trackers on this site.
• We do not identify you personally through these statistics or follow you across other websites.
• The site does not ask you to create an account or submit a form.

If we add forms, third-party tools or other tracking, we will update this policy before they go live and, where the law requires, ask for your consent.

3. Information in our services

When you contact us about, sign up for or use our services, we may handle the following.

• Business and contact details: your name, company, role, work email, phone numbers, business address and the service areas you cover.
• Setup and preferences: how you want calls answered (greetings, questions to ask, languages, escalation rules, business hours) and the phone numbers being forwarded to us.
• Onboarding preview: if you use an interactive voice preview while setting up, your microphone is used only after you start it, and your audio and typed input are sent to our voice technology provider to generate the preview's responses. The preview is a labeled AI simulation used to shape your service brief.
• Call and lead information: for calls we handle for you, the caller's phone number, the date and time, what the caller says, and the details captured for you (for example name, property address, type of job, insurance or urgency details). Where your plan and agreement include call recording or transcription, recordings and transcripts as well.
• Proposal information: property addresses, satellite or aerial imagery, measurements, scope and pricing inputs you provide, and the proposals prepared for your review.
• Billing information: plan, invoices and payment status. Card details are handled by our payment processor; we do not store full card numbers.
• Support messages: what you send us when you ask for help.

We receive this information from you, from your callers and customers during the work we do for you, and from the tools and providers described in section 6.

4. Your callers' information

When we handle calls, messages or proposals for a roofing contractor, the contractor is the business that decides why and how its customers' information is used, and LeanLine processes it on the contractor's behalf as a service provider. We use that information to provide the service and as our agreement with the contractor permits, not to market to those individuals.

If you are a homeowner or caller and want to see, correct or delete your information, the best route is to contact the roofing company you were dealing with. You can also write to us at info@goleanline.com and we will pass your request to the contractor or act on it as required by law.

Contractors are responsible for giving their own customers any notices, and obtaining any consents, that the law requires for the way the contractor's calls are handled, including call recording or monitoring notices. Laws on recording calls differ by state.

5. How we use information

• To understand, in aggregate, how the website is used and to improve it.
• To provide, operate, secure and improve the services, including answering calls, organizing leads and preparing proposals.
• To set up your account, train the people who answer for you, and confirm that call forwarding works.
• To communicate with you about the service, respond to requests and send important notices.
• To bill you and keep business records.
• To detect, investigate and prevent fraud, abuse and security incidents.
• To meet legal obligations and to establish, exercise or defend legal claims.

We may also contact businesses about LeanLine's services. You can ask us to stop at any time by replying or writing to info@goleanline.com.

6. How we share information

We do not sell personal information and we do not share it for cross-context behavioral advertising. We share information only as follows:

• Service providers that help us run the service, under confidentiality and data-protection terms. Categories include website hosting, telephone and messaging, customer-relationship management, email, scheduling, AI and voice technology, satellite and mapping imagery, payment processing, and cloud storage. We can tell you which providers handle your information on request.
• The contractor whose calls, leads or proposals the information relates to.
• Legal and safety reasons, when we believe disclosure is required by law, legal process or a government request, or is needed to protect people, our rights or the service.
• Business changes, such as a merger, acquisition or sale of assets, in which case the information would remain subject to this policy or a notice would tell you of changes.
• With your direction or consent.

7. Automation and AI

Our services are delivered mainly by people. We use software, including AI, for tasks such as transcription, summarizing, drafting, voice previews, measurement from imagery and, where a customer adds an AI overnight service, call handling outside staffed hours. We label AI voice simulations as such. Contractors review proposals before they go to a homeowner. We do not use your information to train a third party's general-purpose AI models, and we require our AI providers to handle it only to provide their service to us.

8. Retention

We keep information for as long as needed to provide the service, meet our legal, tax and accounting obligations, resolve disputes and enforce our agreements. Retention periods for customer and call data, including any recordings, are set out in the customer's service agreement. When information is no longer needed, we delete or de-identify it. Emails sent to us are kept as business correspondence. Website visit statistics (section 2) are kept for up to 13 months and then deleted automatically.

9. Security

We use reasonable administrative, technical and physical safeguards, including access limited to people who need it, encrypted connections and protected storage of credentials. No system is completely secure, so we cannot guarantee absolute security. If a security incident affects your information, we will notify you as the law and our agreements require.

10. Your choices and rights

Depending on where you live, including California, Texas, Florida and other U.S. states with privacy laws, you may have the right to know what personal information we hold about you, to access, correct or delete it, to receive a copy, and to opt out of the sale or sharing of personal information or of targeted advertising (we do neither). You will not be treated unfairly for exercising these rights.

To make a request, email info@goleanline.com with enough detail for us to find your information. We may need to verify your identity, and an authorized agent may act for you with your written permission. If we act for a contractor, we may direct you to the contractor as described in section 4. If we decline a request, you may ask us to explain why and, where the law provides, to reconsider.

You can stop marketing emails at any time by replying "unsubscribe" or writing to us.

11. Where information is processed

We serve contractors in the United States and process information mainly in the United States. Members of our team and some service providers may access information from other countries, always under our confidentiality and security requirements. By using our services or contacting us, you understand your information may be handled in these places.

12. Children

Our website and services are for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe we have, tell us and we will delete it.

13. Changes to this policy

We may update this policy as our services change. The "Last updated" date above shows the latest version. If a change is significant, we will tell customers directly or post a notice on this site.

14. Contact

Lean Line LLC
Email: info@goleanline.com